Orders & Delivery

Standard delivery is £3.95 per order, however many items you purchase. Free delivery on all greeting cards, fresh flowers and orders over £40. Delivery upgrades are available during checkout. See our delivery page for my information.

International delivery is currently unavailable.

Estimated delivery dates are shown on the product page. When multiple products are purchased an estimate date is shown on the cart page for the total order.

All items have times;
Dispatched within 24 hours: Cards, Chocolate Bars
Dispatched within 48 hours: Selected Mugs
Dispatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Dispatched within 3-5 days: Ceramic and Printed Glass

These despatch times are only estimates and your order may be dispatched quicker, lead times may be exceeded in some rare circumstances.

An email will be sent confirming that your order has been dispatched including any relevant tracking.

If your parcel has beeen returned to us we will contact you to rearrange delivery this may incur a small fee to cover extra postage costs. Unfortunately we are not able to refund any orders that have been returned to us due to the nature of the products.

Not to worry, you can use the contact us form to let us know about your problem.

Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as quickly as possible. Please try to include Name, Email Address, Postal Address, Order Number and Problem with fault.

We may require you to send over an image to investigate your claim further, images can be sent to sales@giftmoments.co.uk

No paperwork will be sent in the package, so is perfect to send directly to the recipient.

Next working day delivery is available for orders received by 1pm (3pm for flowers), if you order after this time your order will be dispatched the following day.
Please note that we will deliver your order Monday to Saturday.

Orders with multiple items may be sent out separately depending on lead times, please contact us if in doubt and we can check for you.


If you notice you have made a mistake please contact us as soon as possible. Unfortunately, we are unable to change the personalisation if your order has already gone into production.

We will always personalise your gifts exactly as you’ve requested during the order process. If you receive your gift with different personalisation than what is showed in your confirmation email please contact us.

Our system supports only English language at the moment sorry.

Unfortunately our system does not support special characters, accents or emojis. Please contact us to confirm if we can accept your personalisation if in doubt.

Returns & Cancellation

Due to the nature of the products we offer once your order has been processed we are not able to change or cancel your order.

Unfortunately on personalised items we are unable to accept returns due to change of mind. Please see our returns policy page for more information. If you have a problem with the product you received please contact us.