Free UK Delivery Over £50
Ordering
We accept the following payment methods:
- Credit or Debit Card
- PayPal
- Apple Pay or Google Pay
- Klarna
- Clearpay
Non personalised items are usually dispatched within 24hrs, Personalised products are dispatched within 1-3 working days and sent via a 48-hour courier service.
Orders are dispatched Monday – Friday, excluding bank holidays.
Estimated delivery dates will be shown at checkout for each delivery method available.
An email will be sent confirming that your order has been dispatched including any relevant tracking.
For full details, please see our delivery information page.
Yes, we offer gift wrap which is charged at £3.99 per product, this service is now available on over 4000 products.
No our parcels do not include paperwork or invoices.
This makes them perfect for sending directly as gifts.
Yes, Discounts are available for bulk or corporate orders.
Please contact us to discuss your requirements.
Please contact us as soon as possible.
If your order has already entered production or been dispatched, we may not be able to make changes or cancel it.
Personalisation
At the moment, our system supports English text only.
Unfortunately not. Special characters, symbols and emojis are not supported, and they will be automatically removed from the personalisation details sent to us.
Please double-check your order confirmation email to ensure everything appears as expected.
Contact us immediately and we’ll do our best to help.
However, once an item has entered production, we cannot change or cancel it.
We personalise each item exactly as entered during checkout.
If the personalisation does not match your order confirmation email, please contact us and we will resolve the issue.
We cannot refund or replace items where the mistake was present in the original order.
Please ensure the photo you upload is high-quality for the best possible result. Avoid using screenshots wherever possible, as these are often lower resolution.
We accept image files up to 20MB in size.
Delivery
Delivery is £3.95 on all UK orders. Free delivery on orders over £50 and personalised greeting cards.
Optional postage upgrades are available at checkout:
Expedited / Next-Day Delivery: £8.95
Express Delivery: £5.95
We do not deliver on bank holidays.
Unfortunately, we do not currently offer international shipping.
All orders are sent via trackable delivery service. Tracking numbers will be included in your dispatch email and on your order overview in your account.
You can track your order here.
The majority of our orders are sent via Royal Mail, but we also use numerous other couriers including UPS, DPD and Evri.
Next-day delivery applies to orders placed before 1pm (Mon–Fri).
- Orders placed after 1pm dispatch the next working day.
- Orders placed after 1pm on Friday dispatch the following Monday.
- We deliver Monday to Saturday.
If your order meets the above times and still hasn’t arrived, please get in touch.
If your order contains multiple items, they may be dispatched from different warehouses.
Please contact us and we’ll be happy to check the status for you.
Returns & Refunds
Personalised / Custom-Made / Collectible Items:
Cannot be cancelled once in production.
Non-Personalised Items:
Can be cancelled if the order has not yet shipped.
- Personalised / Custom-Made / Collectible Items:
Not eligible for return due to change of mind. - Non-Personalised Items:
Return within 30 days.
See our returns policy for full details.
If we require the item back, a prepaid return label will be provided.
If your item arrives damaged or faulty, contact us within 7 days with a clear photo.
We will arrange a refund or replacement once assessed.
Personalised / Custom Made / Collectable items can not be returned and a redelivery charge of £3.95 will be applied to have this resent out to you.
Non personalised items will be refunded.
