Terms and Conditions

These terms and conditions apply to the use of the website,www.giftmoments.co.uk (the “Website”). By visiting giftmoments.co.uk or by placing an order, you confirm that you have read these terms and conditions and agree to be bound by these conditions. If you do not agree to these terms and conditions you must not use this website.

You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may amend these terms and conditions at anytime by updating this page. Please regularly check this page to find the latest version of our terms and conditions. These terms and conditions may from time to time be superseded by legal notices posted on other pages of this site. If you do not wish to accept any new conditions you should not continue to use this Website.

Trading details

The www.giftmoments.co.uk website is operated by Gift Moments.
Any reference in these terms and conditions to “we” or “us” refers to Gift Moments.
Our contact details are:
Address: Gift Moments, 15 Lily Walk, Evesham, Worcestershire, WR11 3ER
VAT No: GB 301 5706 44
Email: sales@giftmoments.co.uk
Telephone number: 01386 643895

Ordering from us

1.Product Descriptions

We use our reasonable endeavours to make sure that every product on giftmoments.co.uk is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. Gift Moments disclaims all representations and warranties that the content or information on this Website is accurate, complete and up to date.

2.Placing Orders

When placing an order with us we will send you an order acknowledgment by email. This will outline the products you have ordered. Placing an order with us does not constitute our acceptance of your order. Our acceptance will not take place until your order has been despatched. The ‘purchase contract’ therefore takes place between yourself and giftmoments.co.uk at the point of despatch whether or not payment has been taken prior to despatch. If you cancel your order or if we have notified you that we cannot accept your order then no ‘purchase contract’ will have been made.  

We may be unable to accept your order if:

– Your chosen goods are not available

– We cannot obtain authorisation for your payment

– If there has been a pricing or product description error

– If you do not meet any eligibility criteria set out in out terms & conditions

– If your order for personalised products contains content which is threatening defamatory, obscene, indecent, seditious, offensive,pornographic, abusive, liable to incite racial hatred, discriminatory,menacing, scandalous, inflammatory, blasphemous, in breach of confidence in breach of privacy or which may cause annoyance or inconvenience

– Due to Licensing Act 2003, we cannot sell alcoholic products to anyone under 18. We may refuse an order or a delivery of alcoholic items at our discretion. By placing an order for alcohol, you confirm that both you and the person the order is set to are aged 18 years or over or if the order is to be delivered outside of the United Kingdom.


Gift Moments pride themselves on a fast service, therefore any products you order which are personalised are sent to production immediately. Please double check your order on screen before confirming your order and your email acknowledgement to ensure all the details are correct. Unfortunately we cannot refund items where the personalisation has been misspelt due to an error made by yourself.


At giftmoments.co.uk you can pay for your goods using PayPal and all major credit and debit cards.


We will deliver the products ordered by you to the address which you have provided as a delivery address during the checkout process. You may send your order to an address different to the billing address if you wish to have your order sent directly to your place of work, a friend orrelative. If any of the details you have given us in your deliver address are incorrect we are not liable for any items. We strongly advise that you use this simple postcode checker to ensure you have the correct postcode and address www.royalmail.com

PLEASE NOTE: The despatch day is the day we SEND the item to you in the post, NOT the day it will be delivered

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Some postal addresses in Northern Ireland, some offshore Island and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postage charges.

All items are posted by Second Class Royal Mail unless an additional delivery option has been selected at extra cost.

If you do not receive your items please check with your local sorting office even if you have not received a calling card through your letterbox.

In the event we reproduce an item for you and subsequently the original is returned to us as undeliverable by Royal Mail, we reserve the right to charge an administration fee of up to 100% of the price of the reproduced product.

We also reserve the right to wait up to 15 working days from the date of despatch before taking further action regarding an undeliverable item.

Where possible please check your tracking details for information on the location of your parcel.

6.Postage and Package Charges

Deliveryis charged at £2.95 per order for delivery within the United Kingdom. Please see our delivery page for more information on delivery costs.

Amending or cancelling an order

Due to the nature of the products being personalised once an order has been placed it cannot be cancelled or amended. Please double check your order on screen before confirming your order.

Returns and Refunds
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control, for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at sales@giftmoments.co.uk as soon aspossible. We will then look into the problem and get back to you with aresponse as soon as possible.

When contacting us please include your Name, Email Address, Postal Address, Order Number, Problem with Fault, Photo of the Fault*

*If a photo is not included we may ask you to provide photographic evidence before processing your claim

Multiple refund requests
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

Privacy Policy
Here at Gift Moments we are dedicated to protecting your data and ensure we comply with the Date Protection Act 1998.

1.How do we use your information?
Gift Moments will not sell or disclose any personal data to any third party unless required to do so by law.

We will use your information to send you regular email newsletters,keeping you informed of new products and seasonal offers. You can choose whether to receive these newsletters when you are registering.

When a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.


Cookies are used to provide you as ‘the customer’ with the best possible experience whilst visiting our site. These cookies are small information files that are stored on your personal computer. For more information see our privacy and cookies page.

By using this website you are accepting the use of cookies. You can restrict or block cookies via your browser however we cannot guarantee your experience and the performance of this site.

3.Securing your personal information

giftmoments.co.uk uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the internet. Our Customer Service Team has access to this information.

4.Credit Card Transactions

Your card details are not recorded or stored in our database. They are encrypted and transferred securely to our payment service provider for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.

Use of the website
Access to this website may be suspended or temporarily unavailable without prior notice in the case of system failure, maintenance and repair or reasons beyond our control.

1.Website Abuse
You must not misuse this website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which the website is stored or any server, computer or database connected to the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to our site will cease immediately.

You agree not to use giftmoments.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the Website is protected by giftmoments.co.uk or third party copyrights, trade marks,service marks, patents, or other proprietary rights and laws. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way anyof these intellectual property rights.


Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decided to access linked third party websites you do so at your own risk.


We exclude all representations, warranties, conditions and terms (whether express orimplied) to the fullest extent permitted by law.

We, any other party (whether or not involved in creating, producing maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for(i) death or personal injury caused by negligence (ii) fraud (iii)misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs there of.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.