Frequently Asked Questions

Orders & Delivery

How do I place an order?

Simply when you have found the product you would like to buy enter your personalisation into the boxes, choose quantity and add it to your cart, then follow the quick and easy checkout instructions. You can view your cart at any time by clicking the cart icon at the top right of your page.

How much does delivery cost?

Standard delivery is £2.95 per order, however many items you purchase. Delivery upgrades are available during checkout. See our delivery page for my information.

When will I recieve my order?

Estimated delivery dates are shown on the product page. When multiple products are purchased an estimate date is shown on the cart page for the total order.

All items have times;
Dispatched within 24 hours: Cards, Chocolate Bars
Dispatched within 48 hours: Selected Mugs
Dispatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Dispatched within 3-5 days: Ceramic and Printed Glass

These despatch times are only estimates and your order may be despatched quicker, lead times may be exceeded only with orders containing multiple items.

Where is my order?

All items have lead times and delivery times, but all UK orders should be received within 10 working days after dispatch, If your order has not arrived before this time please contact us.

Will you let me know when my order has been dispatched?

Of course! An email will be sent confirming that your order has been dispatched.

Do you deliver outside the UK?

Sorry International delivery is currently unavailable.

Can I send my order to multiple addresses?

If you would like your order delivered to more than one address you will need to checkout separately for each delivery address.

What if I am not at home when my parcel has been delivered?

A Calling Card will be left via the delivery service, the Calling Card will include detailed instructions on how to collect your parcel from your local depot or how to rearrange delivery.

My parcel has been returned to you, what can I do?

If your parcel has beeen returned to us we will contact you to rearrange delivery this may incur a small fee to cover extra postage costs. Unfortunately we are not able to refund any orders that have been returned to us due to the nature of the products.

I have a problem with my order?

Not to worry, you can us the contact us form to let us know about your problem.

Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as quickly as possible. Please try to include Name, Email Address, Postal Address, Order Number and Problem with fault.

We may require you to send over an image to investigate your claim further, images can be sent to

Will an invoice or paperwork be included in the package?

No paperwork will be sent in the package, so is perfect to send directly to the recipient.

I have a discount code, how do I use it?

If you have a valid discount code you can enter it on the cart page or on the checkout pages.

I paid for next day delivery, and I haven’t received it yet?

Next working day delivery is available for orders received by 1.00 pm, if you order after this time your order will be dispatched the following day.
Please note that we will deliver your order Monday to Saturday.

I have only received part of my order?

Orders with multiple items may be sent out separately depending on lead times, please contact us if in doubt and we can check for you.

Can I change my delivery address?

Unfortunately, we are unable to guarantee that we can change this if your gifts have been produced, packed and ready for collection. Please contact us ASAP and we will try and help you.

Do you do bulk / corporate orders?

Yes we do, please see our Bulk Orders page for more information and to request a quote.


I made a mistake on the personalisation?

If you notice you have made a mistake please contact us as soon as possible.
Unfortunately, we are unable to change the personalisation if your order has already gone into production.

My gift has the wrong personalisation / spelling mistake?

We will always personalise your gifts exactly as you’ve requested during the order process.
If you receive your gift with different personalisation than what is showed in your confirmation email please contact us.

Can I personalise in a different language?

Our system supports only English language at the moment.

Can I use special characters?

Unfortunately our system DOES NOT support special characters, accents or emojis. Please contact us to confirm if we can accept your personalisation if in doubt.

Returns & Cancellation

Can I cancel my order?

Due to the nature of the products we offer once your order has been processed we are not able to change or cancel your order.

Do you accept returns?

Unfortunately on personalised items we are unable to accept returns due to change of mind. Please see our returns policy page for more information.
If you have a problem with the product you received please contact us.

My gift arrived faulty / damaged?

Any item received faulty or damaged will be replaced immediately.
Please send us a photo along with your order details to

I was offered a refund, how long will it take?

We usually issue refunds within 24 hours.
For Credit/Debit Card refunds this may 3-5 working days to show on your credit/bank statement depending on your bank. 
For PayPal refunds It may take up to 2 hours to show on your account.

Can’t find your answer? Please contact us.