popular questions

How long does delivery take?

Estimated delivery dates are shown on the product page. When multiple products are purchased an estimate date is shown on the cart page for the total order.

All items have production times;

Dispatched within 24 hours: Cards, Chocolate Bars
Dispatched within 48 hours: Selected Mugs
Dispatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Dispatched within 3-5 days: Ceramic and Printed Glass

These despatch times are only estimates and your order may be despatched quicker, lead times may be exceeded only with orders containing multiple items.

Where is my order?

All items have production times and delivery times, but all UK orders should be received within 10 working days if your order has not arrived before this time please contact us.

I have a problem with my order?

Not to worry, you can us the contact us form to let us know about your problem. Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as quickly as possible. Please try to include Name, Email Address, Postal Address, Order Number and Problem with fault. We may require you to send over an image to investigate your claim further, images can be sent to [email protected]

I made a mistake on the personalisation?

Any item received faulty or damaged will be replaced immediately.

Please send us a photo along with your order details to [email protected]

Can I change my delivery address?

Unfortunately, we are unable to guarantee that we can change this if your gifts have been produced, packed and ready for collection. Please contact us ASAP and we will try and help you.

Will an invoice or paperwork be included in the package?

No paperwork will be sent in the package, so is perfect to send directly to the recipient.

All order details will be emailed to you.

Phone: 01386 643895

Email[email protected]

Opening Hours: Monday to Friday 9:00 -17:00

VAT No: 301 5706 44

 

 

Send us an email